Frequently Asked Questions
Below you will find a list of commonly asked questions about visiting The Corran. If you have another question about your visit, please do get in touch.
How do I get to The Corran?
The Corran is located at the Corran Ferry crossing on the Onich side, just 10 minutes drive from Fort William and Glencoe. Travelling along the A82 look out for the Corran Ferry turning and once you’ve turned in, you’ll see us ahead of you. We have free parking available onsite. Please do not bring more than one car per room. For Sat Nav, the postcode is PH33 6SE.
How do I check-in?
You self check-in. There is no reception or “front desk” at The Corran and all accommodation is accessed by key-safe.
We will send you a key-safe code prior to your arrival which will allow you access to your room. Your room will be available any time after 3pm and you can check in up until 9pm on the date of your arrival.
Please text 07920 186507 or email email@example.com to check if your room is available earlier on the day of your arrival if required.
The Corran Suites 1 & 2 are on the ground floor & The Junior Corran Suite (Room 3), Cosy Double (Room 4) and Very Cosy Double (Room 5) are on the upper floor accessed by the external staircase at the side of the building.
What's included in my room rate?
Your room is booked on a Room Only basis. We do not offer Bar or Restaurant facilities at The Corran however there are dining options nearby where you can dine, many of which can be found on the Discover Glencoe website – https://discoverglencoe.scot/eat-glencoe/
In addition the Four Seasons Restaurant and the Inn at Ardgour are within walking distance from The Corran.
Can I buy Breakfast?
We do not have Restaurant facilities on-site, however there are places to dine locally for Breakfast:
The Inn at Ardgour just hop over as a foot passenger on the ferry, foot passengers are transported for free. The Inn is just on the other side.
Crafts & Things, Glencoe – www.craftsandthings.co.uk
Located close to Glencoe village just off the main A82 at Tigh Phuirst, this café & craft shop is very popular with both visitors and locals alike. It is open for breakfast from 9.30am. 10 minutes drive from The Corran.
Ballachulish Visitor Centre – www.glencoetourism.co.uk
The centre serves breakfast from 9am and is situated in Ballachulish village, just off the A82. 10 minutes drive from The Corran.
As you drive from The Corran heading toward Glencoe, half way through the village of Onich on the left hand side, the Onich Newsagent serves great coffee and breakfasts. It s small but the food is great and the service is friendly. 2 minutes drive from The Corran.
There are many more options in Fort William too, with the likes of The Great Glen Wetherspoons on the High Street open from 7am and Loch Iall Brewer’s Fayre open from 6.30am. Fort William is just a 10 minute drive away.
Who do I contact if something is wrong?
If there are any problems during your stay, you can report the issue by calling 07920 186507 or by emailing firstname.lastname@example.org and we will assist you as soon as we can.
When do I have to check-out?
Our check-out time is 10am. Please return your key to the key safe for your room. Unfortunately, we cannot offer late check out.
What is your WiFi Code?
WiFi access details are included in your room welcome folder.
Can I arrange an extra bed?
Unfortunately, the maximum occupancy for all of our bedrooms is 2 adults.
Are children allowed at the Corran?
Unfortunately we are unable to accommodate Children at The Corran.
Do you clean the room during our stay?
If you are staying more than one night we will change your towels and give the room a quick clean.
Do you allow pets in your rooms?
No, unfortunately we do not allow pets in our rooms. Should pets be accommodated without our knowledge, an extra cleaning charge will be applied to you bill and you will be asked to leave the premises.
Do you have smoking rooms?
No, by law smoking in public areas is illegal in Scotland. Guests found to have been smoking in our rooms will charged a minimum penalty of £100 and will be asked to leave the premises.
Is there a Bar or Restaurant?
We do not offer Bar or Restaurant facilities at The Corran and all accommodation is on a room only basis.
If you have been to stay with us before, you’ll notice that we have had to make some changes in our rooms and across the property to help keep you and our team safe.
We have removed all non-essential items from room such as cushions, bed runners, leaflets and our guest information guides – this information will be available digitally for you to peruse. The toiletries provided in the bathroom have had the bottles sanitised, please do not removed them from the room. Teas & Coffees are single use and there will be a small jug of milk in your room fridge. The hairdryers provided in the guest bedrooms have been cleaned on the outside but they cannot be efficiently sanitised internally. We recommend that you bring your own hairdryer with you. If you do choose to use ours, you do so at your own risk.
Your room will have been thoroughly sanitized ahead of your arrival and sealed by our housekeeping supervisor to ensure no-one enters between sanitization and your arrival.
Please note that rooms will no longer be serviced each day throughout your stay unless you ask us to do this at a pre-arranged time when you are out and about. Fresh towels and provisions will be left in a sealed bag outside of your room each day. If you choose to have your room serviced during your stay, please contact us to arrange a suitable time when you will be out.
We have provided hand sanitising points throughout the building for guest use.
If there are times when we need access to your room during your stay to carry out essential maintenance and social distancing cannot be maintained, we’ll ask you to leave and we’ll give you a call when it’s safe to return.
CONTACTLESS CHECK-IN AND CHECK-OUT
Contactless check-in and check-out is available as normal. Your room can be accessed after 3pm on your day of arrival via key-safe entry. We will email you the pin code before you arrive. Your card will already have been charged for your stay before arrival so there is nothing else to pay whilst you are her. When it is time to leave, we ask that you vacate your room by 10am on your morning of departure. Please leave your keys in the keysafe.
DURING YOUR STAY
Stick to all government guidelines and any procedures we and other local businesses have in place – we can help advise you on the requirements of immediate local businesses. Wash your hands frequently for a minimum of 20 seconds with warm water and soap. Make use of the plentiful hand sanitiser stations. Need to cough or sneeze? Catch it in a tissue and bin it. Keep your distance from others. Pay by contactless where you can.
WHAT TO DO IF YOU FEEL ILL
If you develop any Covid-19 symptoms whilst staying with us on holiday, you need to:
- Inform Reception – thermometers & face masks are available from reception if required.
- Contact NHS Direct by calling 111 and follow the guidance given.
- If you are contacted by Test & Protect to say that you may have come in contact with someone who has Covid-19, we ask that you follow the same procedure.
If you are tested positive for Covid-19 we ask that you return home to self-isolate.
Telephone numbers you might need:
Local Doctors – Ballachulish Medical Centre, 01855 811226